Shipping policy

Thank you for visiting and shopping with us! Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. 

You will receive another notification when your order has officially shipped, including your tracking number. 

Please note: Order processing time is separate from actual shipping/transit time. 

2. Estimated Shipping & Delivery Times
Because we work with specialized global suppliers to bring you high-quality Montessori products at the best prices, transit times may vary depending on your location.

Estimated Delivery Times:
* United States & Canada: 7 – 12 business days
* United Kingdom & Europe: 6 – 10 business days
* Australia & New Zealand: 8 – 14 business days
* Rest of the World: 10 – 20 business days

Note: Delivery times are estimates and begin from the date of dispatch, not the order date. Delays can occasionally occur due to high carrier volumes, holidays, or customs inspections.

3. Order Tracking
Once your order has shipped, you will receive an automated email containing a tracking number and a link to trace your package. 

Please allow 24 to 48 hours for the tracking information to update in the carrier's system. If you order multiple items, they may occasionally arrive in separate packages depending on inventory location, but you will receive tracking numbers for each shipment.

4. Incorrect Address Disclaimer
It is the buyer's responsibility to ensure that the shipping address entered at checkout is correct. 

If you realize you have entered an incorrect address, please contact us immediately at myminimallows@gmail.com within 1 hour of placing your order. While we will do our best to update the address, we cannot guarantee changes after an order has entered our automated fulfillment pipeline.

5. Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, duties, VAT, etc.).

6. Lost or Stolen Packages
We are not liable for packages that are confirmed as delivered by the carrier. If your tracking information states that your package was delivered to your address and you have not received it, please:
1. Check around your property, with family members, or with neighbors.
2. Contact your local post office or logistics carrier directly with your tracking number.

If your package appears to be lost in transit (and tracking has not updated for more than 15 business days), please reach out to us at myminimallows@gmail.com so we can investigate and assist you.