Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, with any original tags or protective packaging intact. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at myminiallows@gmail.com. Please note that returns must be authorised prior to shipping. Once approved, we will provide you with the correct return mailing address. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs
Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Damages, Defects & Incorrect Items
Please inspect your order upon arrival and contact us immediately (within 48 hours of delivery) at myminiallows@gmail.com if the item is defective, damaged, or if you received the wrong item. 

To help us resolve the issue quickly, please include photos or videos clearly showing the damage or mistake. If your claim is verified, we will arrange for a replacement to be sent out at no extra charge, or issue a full refund—without requiring you to ship the damaged item back.

Exceptions / Non-Returnable Items
* Customised or personalised products
* Sale, clearance, or promotional items
* Gift cards

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. Customers remain responsible for return shipping costs.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

If more than 15 business days have passed since we approved your return, please contact us at myminiallows@gmail.com.